Privacy Policy

Last updated: November 2026

Your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you use the PadiPlanner mobile application, website and related services.

By using PadiPlanner, you agree to the practices described in this Privacy Policy.

1. Who We Are

PadiPlanner is a collaborative planning platform that helps people organise trips, events and shared experiences with friends and family.

For any questions regarding this Privacy Policy, please contact support@padiplanner.com.

2. Information We Collect

Account Information

• Full name
• Username
• Email address
• Password (encrypted)

Profile Information

• Biography (optional)
• Country
• Preferred currency
• Language preferences

Planning Information

When using PadiPlanner, you may create groups, events, trips, polls, shared expenses, notes, comments, uploaded photos and attachments. This information is visible only to members of the relevant group.

Payment Information

If payment functionality is introduced, payments will be securely processed by trusted third-party payment providers such as Stripe. PadiPlanner does not store your debit or credit card details.

Device Information

We may collect device type, operating system, app version, IP address, device identifiers and crash reports. This helps us improve app performance and security.

Usage Information

We collect information about how users interact with PadiPlanner, including features used, groups created, app activity, session duration and performance data.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Deliver PadiPlanner services
• Enable group collaboration
• Facilitate bill splitting
• Improve the platform
• Personalise your experience
• Respond to support requests
• Detect fraud and abuse
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information.

We may share information with service providers, including providers of cloud hosting, analytics, authentication, customer support and payment processing. These providers only receive information necessary to perform their services.

We may also disclose information where required by law or to protect the rights, safety or security of our users.

5. Data Security

We take appropriate technical and organisational measures to protect your information, including encryption, secure servers, authentication controls and regular security updates. While we strive to protect your information, no online platform can guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to provide our services, meet legal obligations, resolve disputes and enforce our agreements.

When your account is deleted, we will delete or anonymise your personal information unless we are legally required to retain it.

7. Your Rights

Depending on your location, including under the General Data Protection Regulation (GDPR), you may have the right to access your personal information, correct inaccurate information, delete your account, restrict processing, object to processing, request a copy of your data and withdraw consent where applicable.

Requests may be sent to support@padiplanner.com.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyse website usage and enhance user experience. You may control cookies through your browser settings.

9. Children’s Privacy

PadiPlanner is not intended for children under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal information from children without appropriate consent. If we become aware that such information has been collected, we will delete it promptly.

10. International Transfers

Your information may be processed or stored in countries outside your country of residence. Where required, we will ensure appropriate safeguards are in place to protect your personal information.

11. Third-Party Services

PadiPlanner may integrate with trusted third-party services including Stripe (payments), Apple, Google, cloud hosting providers and analytics providers. These services have their own privacy policies.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Where significant changes are made, we will notify users through the app or by email where appropriate. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact PadiPlanner at support@padiplanner.com.